While some believe that humans get the best care when seen by a person, the truth is that machines are beginning to take over some tasks and processes that were once considered the work of humans.
Today, apps and software are commonly used to navigate one’s way around town, and can definitely come in handy when experiencing a health issue that requires immediate care. Thanks to an app on your phone, you might not only be informed when it’s time for you to leave for your next appointment, but be alerted of any previous appointments that you might have missed.
It can be reassuring to get a helpful reminder when you’re busy with other things, especially when you’re having one of those days where nothing seems to go right.
Choosing the right tone
We are all used to personalized recommendations whenever we go shopping online, but in the healthcare industry it’s even more important to use the correct tone of voice because certain subjects could feel more sensitive to patients than others.
Of course, each person is different. While one might rely on a health app to schedule appointments and stay consistent with their medicine, others find it more reassuring to stick a hand-written note to the fridge instead. That’s probably because, for some, the idea of technology knowing anything about their health can be quite scary.
At the same time, we’re slowly starting to notice that people are more willing to give technology a chance if it makes things simpler, allowing for better communication. Dedicatted works with healthcare organizations on generative AI solutions in various areas like document processing, patient communications, and if you’re interested in how this works in practice, you can read more right here.
Everyday healthcare patterns
It’s easy to think machines in healthcare are something out of the future, but what they really offer is an unprecedented efficiency in healthcare services that were already established.
Patients already have a pretty good idea of what’s next depending on their situation, like when they get a new pillbox in the morning, which they then need to fill in the evening after checking their calendar to make sure they haven’t missed anything that day or in the week that follows.
AI works in patterns as well, even though it’s much different from the normal lived experience that you and I have. So the real question isn’t really about machines learning our healthcare routines, but how much of what we do is based on patterns of our own
